Refund & Cancellation Policy
Our refund and cancellation policy explains the conditions that apply to jewellery orders, customized creations and business enquiries.
Cancellation & Order Confirmation
Cancellation requests should be submitted as soon as possible after placing an order. An order may be eligible for cancellation only before production, customization or procurement has commenced.
Once an order has entered production or has been specifically customized according to the customer's requirements, cancellation may not be possible.
Please contact our team promptly if you need to request a cancellation. Each request will be reviewed based on the status and nature of the order.
Customized & Made-To-Order Jewellery
Customized jewellery is created according to specific customer requirements, including design, diamond selection, size, metal, engraving or other specifications.
Due to the personalized nature of these creations, customized or made-to-order jewellery may not be eligible for return or refund once production has commenced.
Product Returns
Return eligibility depends on the product type, order terms and condition of the jewellery at the time it is returned.
Any return request must be communicated to our team before sending the product back. Unauthorized returns may not be accepted.
- The jewellery must be unused and in its original condition.
- Original packaging and applicable documentation should be retained.
- Products showing signs of wear, alteration or damage may not qualify.
- Customized jewellery may be excluded from return eligibility.
Damaged Or Incorrect Products
If you receive a product that appears damaged, defective or materially different from the confirmed order, please contact us as soon as possible.
Our team may request photographs, videos, order information or other details to assess the issue and determine the appropriate resolution.
Please retain the original packaging, certification documents and other materials until the issue has been reviewed by our team.
Refund Processing
Where a refund is approved, the applicable refund amount and method will be communicated by our team.
Processing times may vary depending on the payment method, banking institution and transaction processing timelines.
Products That May Be Non-Refundable
Depending on the agreed order terms, the following may not qualify for cancellation, return or refund:
- Customized or personalized jewellery.
- Made-to-order jewellery once production has started.
- Jewellery altered or modified at the customer's request.
- Products that have been worn, damaged or improperly handled.
- Orders for which special procurement or manufacturing arrangements have already been made.
Specific exclusions or special conditions may also apply to individual orders and will be communicated during the order process.
Changes To This Policy
Seema Diamond Impex may update this Refund and Cancellation Policy from time to time to reflect changes in our products, services, business practices or applicable requirements.
The updated policy will be published on this page when applicable.
Speak With Our Team
For questions regarding cancellations, returns, customized jewellery or refund requests, please contact the Seema Diamond Impex team before taking any action.
Contact Us