FAQ

The right diamond depends on your preferred shape, size, quality, budget and the intended jewellery design. Our team can guide you through the key characteristics of a diamond, including cut, colour, clarity and carat weight, so you can make an informed choice.

The 4Cs are Cut, Colour, Clarity and Carat. Together, they help describe a diamond's quality and characteristics. However, two diamonds with similar grades can still look different, which is why professional guidance and visual inspection are important when selecting a stone.

Availability can vary, but popular diamond shapes include Round, Oval, Emerald, Princess, Cushion, Pear, Marquise and Radiant. If you have a specific shape in mind, our team can help you explore suitable options.

Yes. You can share your preferred carat range, colour, clarity, cut or other requirements with our team. We can then discuss suitable options based on your specific needs.

Certification depends on the individual diamond and product. If certification is available, the relevant details can be shared with you before finalising your purchase. Please speak with our team regarding certification requirements for your selected diamond.

Diamond documentation can provide important information about a stone's characteristics. When applicable, our team can provide the relevant certification or product details for your review before purchase.

We encourage clients to discuss their requirements with our team before confirming an order. Depending on the product, we can provide available details, specifications and other relevant information.

Yes. If you have a particular design, gemstone, diamond or concept in mind, you can discuss your requirements with our team. We can explore the possibilities for creating a piece that reflects your personal style and occasion.

This can depend on the design and the condition of the stone. Please contact our team with your requirements so we can discuss whether your diamond is suitable for the proposed piece.

Absolutely. Engagements, anniversaries, weddings, milestone celebrations and personal gifts can all inspire a bespoke jewellery design. Share the occasion and your preferences with our team and we can discuss suitable options.

Metal and finish options depend on the individual design. If you have a preference, mention it when contacting us and our team can advise you on the available possibilities.

We welcome business enquiries from jewellery professionals, retailers and other industry partners. Please contact our team with your requirements and business enquiry so we can discuss the appropriate options.

Yes. For larger or recurring requirements, please share the approximate quantity, product category and specifications you require. Our team can then discuss your enquiry in more detail.

If you have specific requirements such as shape, size, quality or other characteristics, share them with our team. We can discuss the available possibilities and guide you according to your requirements.

You can contact our team through the enquiry form or the contact details provided on our website. Include the product you are interested in along with any specifications or questions you may have.

For the quickest assistance, include the product or diamond you're interested in, preferred size or specifications, quantity if applicable, and any important deadline or occasion. Our team can then respond with more relevant information.

Our team aims to respond to enquiries as promptly as possible during business hours. Response times may vary depending on the complexity of your request and the information required.

Yes. If your requirement would benefit from a detailed discussion, you can request a consultation with our team. Contact us with your preferred requirements and we will guide you through the next steps.

Store jewellery separately to minimise scratching and avoid exposing it unnecessarily to harsh chemicals, perfumes or cleaning products. Regular professional inspection can also help maintain the condition of fine jewellery.

Fine jewellery benefits from periodic inspection, particularly pieces that are worn frequently. The appropriate frequency depends on the design, setting and how often the jewellery is worn.

Contact our team and describe the issue before attempting any repair yourself. We can advise you on the appropriate next step based on the jewellery and the nature of the concern.